Return Policy

All returned items are issued STORE CREDIT ONLY, NO REFUNDS.
STORE CREDITS will be issued as a GIFT CARD. The gift card can only be used online.
• PLEASE NOTE: Shipping and handling charges are not refundable.
• Items must be returned within 14 business days of receiving the order to get a store credit. Anything after that will not be accepted.
• All returns must be accompanied by the original receipt.
• Merchandise must have all tags attached, in original condition, must not be worn, altered, or washed.
• Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
• Shoes must be returned in their original box and in its original condition. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
• Final sale items, jewelry, hair accessories, hats, cosmetics, intimates, leggings, socks and Gift Cards may not be returned or exchanged. NO EXCEPTIONS
• Returns are processed within 5-10 business days of receiving your return. We will send you an email confirmation when your return has been received and the gift card has been issued.
• Returns can be mailed or dropped off at the store. The return/refund policy is the same as online if return is dropped off at the store.
• Online returns will be sent to the online warehouse for refund. No refund in store at time of drop off.
• The goods are your responsibility until they reach our store, so make sure they are packed properly and can't get damaged on the way!
• If you believe you have received an item with a defect we must be contacted within 3 days of the date it was delivered to you in order for you to get a replacement. After the 3 days, there is nothing that we can offer you.

We do not offer exchanges because we can't guarantee the size you need will be in stock by the time we get your return back. We have a huge selection of product and it moves very quickly!

Please send returns to:
15 South Walnut Ave
New Hampton IA 50659

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